Watch Warranty

IMPORTANT UPDATE:

We have a new, easier system for watch repairs, both warranty and non-warranty.  Simply go to www.watch-o-mat.com, hit the "request a box" button at the bottom of the front page, follow the instructions and that's it!

 

JTV CUSTOMERS PLEASE NOTE:

 

We will no longer honor warranty repairs for watches bought from JTV after January, 2009.  We cannot guarantee that the watch purchased was 100% new at the time of purchase, versus a return that had been bought by a previous customer.  This makes it impossible to determine whether the watch has been opened or abused in violation of the warranty.  Please also note that JTV is NOT a currently authorized retailer of the Détente Watch Group.

 

WATCHES WARRANTY

The Détente Watch Group warranty guidelines:

 

Two Year Limited Watch Warranty

• Every Détente watch is guaranteed by Détente Watch Group, LLC
• This guarantee is valid at Détente Watch Group, LLC and not at the place of purchase. Please do not return watches to your retailer.
• Détente Watches guarantees new watch movements for two years from the date of purchase against defects in material and workmanship.
• Please note that this warranty does not cover the case, bracelet, strap, crystal, battery, or crown of the watch. This warranty gives specific legal rights, and there may be other rights, which vary from state to state.

If a Détente watch should require service during or after the period of warranty, please do the the following:

• Go to www.watch-o-mat.com , hit the "request a box" button at the bottom of the front page and follow the remaining instructions. For warranty repairs, you will need a copy of your original purchase receipt to validate the date of purchase.

• This warranty will no longer be valid if this watch has been tampered with, taken apart, wet, or repaired by anyone but Détente  and Watch-O-Mat. In the case of water resistant watches, cracking of the crystal or loosening of the watch case back and/or the watch crown, will invalidate this warranty.

If you have any questions, please contact Watch-O-Mat directly at watch-o-mat contact info as they are our repair processor of record now.

We hope this new system will make your warranty and non-warranty repairs speedy and easy.

Thanks!